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Hawaiian Telcom vs. Metronet vs. Xfinity Internet plan comparison


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Researched by
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Reviewed by
Bri FieldAssigning Editor
Updated 6/26/24

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Hawaiian Telcom
Staff rating
3.5
Customer rating
3.5
(2)

  • Plans starting at $19.99
  • Download speeds up to 750 Mbps
Metronet brand
Staff rating
4.2
Customer rating
4.4
(7)

  • Plans starting at $20.00
  • Download speeds up to 1 Gbps
Xfinity brand
Staff rating
4.2
Customer rating
4.1
(479)

  • Plans starting at $19.99
  • Download speeds up to 6000 Mbps
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Check availability
See what providers service your area.
Hawaiian Telcom
Staff rating
3.5

A great value if you’re ready to commit

Hawaiian Telcom packs a lot of value into its plans, but it may not be fast enough for large families who do a ton of streaming or uploading. Opt for a short contract if available because paying out half of a two- or three-year commitment here will hurt!

What we like

  • Low startup costs
  • No hidden costs
  • Great service
What we dislike

  • High early cancellation costs
  • Underutilized fiber infrastructure and a tiny footprint
  • Contracts up to 3 years
Savings tip: Hawaiian Telcom often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
Metronet brand
Staff rating
4.2

Strong value from a local internet provider

Metronet is a growing regional provider that offers value-packed internet service to customers. Its all-fiber network is fast and reasonably priced. Overall, we think Metronet is a solid pick for your next internet provider—if you happen to live in one of its coverage areas.

What we like

  • Unlimited data
  • No contracts
  • 100% fiber service
What we dislike

  • Availability only in the Midwest
  • Limited plan selection
Savings tip: Metronet often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
Xfinity brand
Staff rating
4.2

Lightning-fast, reliable internet at an excellent price

Xfinity is a fantastic provider overall. It offers fast speeds, reliable service, and reasonable prices. Some plans still require contracts, and others still have data limits. Watch out for Xfinity’s hidden fees and spotty customer service record, but it may not be as bad as it once was.

What we like

  • Consistently fast speeds
  • Wide availability
  • Excellent pricing
What we dislike

  • Data caps on some plans
  • Some billing complaints
Savings tip: Xfinity often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
Hawaiian Telcom
Value
4.0
Come for the price, stay for the value (and to avoid early termination fees)

Hawaiian Telcom internet provides a ton of value no matter which plan you buy, but some plans offer more value than others. If fiber is available in your area, you can get 940 Mbps for around 56% of the national benchmark price. (1) Lower speeds (those as low as 11 Mbps with a DSL connection) cost as little as a third of the national benchmark.

Hawaiian has its flaws. You may not have access to its fiber infrastructure (yet), even if it's installed in your neighborhood. We've heard of wait times of several months. Then, even its fiber speeds aren’t as fast as technology allows. If you try to end your contract early, you’ll pay for that—big time. You may also see hefty price hikes in year two—some of the biggest we've seen, in fact.

But when you consider the great service you’ll receive, low-cost equipment and installation, and a refreshing lack of hidden fees at checkout, Hawaiian Telcom gives you one more way to make your mainlander friends envy your island life.

Pricing details vary by location. Visit
Hawaiian Telcom's website
or call 1-844-716-2785 to speak with a rep.
See pricing
Metronet brand
Value
4.0
Good value overall, especially on the 1 gig plan

Smaller, regional internet providers sometimes suffer a little in the value department. Either the pricing is good but the speeds offered aren’t up to snuff, or the speeds are fast but the price is outrageous. Metronet bucks this trend. In fact, the 1 gig plan actually starts out at a lower price than most competitors and less than half the national benchmark for similar plans (1).

You do have the standard rate hikes after the first 6-24 months, however. Competing internet providers sometimes offer small perks that make them more attractive, but Metronet definitely holds its own.

Pricing details vary by location. Visit
Metronet's website
or call 1-833-804-6161 to speak with a rep.
See pricing
Xfinity brand
Value
4.0
Fast internet speeds at a great price

Xfinity is generally a very good value, especially at the middle and lower tiers. In fact, it offers some of the best budget plans of any of the major internet service providers. Eligible households may qualify for high-speed internet as low as $9.95 a month with unlimited data and equipment.

Depending on your area, you can get a 50 Mbps Internet Essentials plan for less than $20 per month and a 400 Mbps plan for $50 per month. Those plans have a data cap of 1.2 terabytes which is a high data cap. Data caps are common among cable internet service providers (ISPs). Removing it costs an extra $30. But overall, this pricing is an excellent deal for the speeds you're getting.

The 400 Mbps plan, which is about right for an average family that's online a lot, is also a great price. It rings in at about 36% of the national benchmark in its range. (1) That means you're paying just $0.18 per megabit, with plenty of megabits to go around.

Faster internet plans are available from Xfinity. Some areas can get speeds up to 2 Gbps, and others can get plans as fast as 6 Gbps. For reference, 6 Mbps is ridiculously fast, and it also comes at a higher price. Most households don’t need 6 Gbps internet speeds unless they’re streaming a ton of 4K content or have several people gaming online at the same time. These fast internet plans do come with unlimited data, though, so it might still be worth it for some households.

Pricing details vary by location. Visit
Xfinity's website
or call 1-844-443-5171 to speak with a rep.
See pricing
Hawaiian Telcom
Performance
4.5
Fast, reliable fiber for the price, but it could be better utilized

Hawaiian Telcom uses an infrastructure of fiber, cable, and DSL. About 215,000 homes and businesses have access to Hawaiian’s fiber network. (2) That accounts for about half of Hawaiian's infrastructure, (3) which is impressive for a small provider. The other half is mostly DSL mixed with a bit of cable, which don't perform as well. The good news is Hawaiian is replacing its legacy cable and DSL lines, so if you don’t have access to its fiber network yet, you probably will within a few years.

Available speeds vary by location. Call 1-844-716-2785 to speak with a Hawaiian Telcom rep or
go to its website.
Metronet brand
Performance
5.0
Excellent performance with no data caps

Performance with Metronet is great. There are plans ranging from 100 Mbps to 1 Gbps, all of which offer symmetrical upload speeds. This means upload speeds are equal to download speeds—excellent for content creators, streamers, online gamers, and anyone else who shares a lot of large files. Best of all, there are no data caps.

Although some fiber providers have started offering 2 gig and even 5 gig plans, we don't think anyone needs to pay for that much speed (and if you're one of the few who does, you probably already know who you are). Metronet’s 1 gig option will be plenty for most needs, but extremely heavy users who require faster speeds will have to look elsewhere. Find out how much internet speed you need.

Available speeds vary by location. Call 1-833-804-6161 to speak with a Metronet rep or
go to its website.
Xfinity brand
Performance
5.0
Some of the best internet reliability

Xfinity internet performance is excellent. Its speeds are fast and reliable. In fact, in many markets, it has one of the fastest internet speeds around. Xfinity's internet service is reliable and consistent. If outages occur, Xfinity is responsive and generally restores service within hours. Xfinity internet is also highly rated for speed (2), and research from the US Federal Communication Commission (FCC) scored it among the top for reliability (3).

Available speeds vary by location. Call 1-844-443-5171 to speak with a Xfinity rep or
go to its website.
Hawaiian Telcom
Equipment and installation
3.5
Hawaiian offers good installation and gear

Hawaiian Telcom charges a moderate $9.99 to use its modem. You could use your own modem to save money, but you won’t be able to add Hawaiian’s Whole Home Wi-Fi or upgrade your service to Premier Value, Hawaiian’s tech plan. If you do go with Hawaiian’s modem, you can also rent between one and three Google Wi-Fi pods for just $7 per month total. Unless you live in a McMansion (more than 4,500 sq. ft.), you shouldn’t have any dead spots. Some of our top providers don't charge rental fees, and we would like to see Hawaiian Telcom follow suit, but we still love these low rates.

Both self-installation and professional installation are free, but you may need to cover a $34.99 activation fee (waived during some promotions). That’s steeper than most activation fees, but since professional installation usually costs $75 or more, you’ll still save a ton—and not have to worry about setting it up yourself. Plus, if you have a professional install your internet, they will repair any damaged wiring at no cost.

Equipment and installation options can vary widely depending on
Hawaiian Telcom plans
available in your area.
View plans
Metronet brand
Equipment and installation
4.5
High-quality equipment and cheap installation

Metronet provides all the equipment you need to get started free of charge, including an eero wireless router so you can get online quickly. This is a nice change of pace in an industry that often charges $10–$15 per month for mediocre gear. You do have the option of adding a wireless extender for $10 per month (called WholeHome Wi-Fi), but it isn’t strictly necessary.

More good news concerning installation—while most providers charge between $50 and $100 (or more) for installation, Metronet will bill you only $25. That’s not bad at all. Of course, when installation is a mandatory part of the service, we’d prefer it to be free, but we’ll take what we can get. Plus, all you have to do to receive a $25 installation credit (effectively making it free) is to sign up for automatic billing.

Our only complaint is the lack of any type of self-installation option, so you'll have to set aside a good two to four hours for a technician to come to your house.

Equipment and installation options can vary widely depending on
Metronet plans
available in your area.
View plans
Xfinity brand
Equipment and installation
4.0
DIY or professional install and Wi-Fi equipment

Xfinity internet offers the choice of professional and self-installation. The professional option is often more affordable than competitors, at $100. It's required if you haven't had Xfinity service at the address for more than 12 months. The self-install kit is free, but you may pay for shipping and handling. If you have trouble installing yourself, you can contact customer service for help, but beware that you may face long hold times.

As for equipment, the Xfinity xFi gateway is fairly typical (and costs a fairly typical $14 per month). You can add a Wi-Fi extender (and unlimited data) if you bump up to xFi Complete for about $15 per month for the first two years (and $25 per month starting in year 3). This is a bit steep for just the extender—you can grab an excellent Wi-Fi extender for right around $50. However, using Xfinity's equipment gives you unlimited data, and you qualify for a free upgrade after three years.

Read more about how internet bills work.

If you use your own equipment, unlimited data costs an extra $30 per month for lower tier plans, but is included for plans of at least 1 Gbps.

Equipment and installation options can vary widely depending on
Xfinity plans
available in your area.
View plans
Hawaiian Telcom
Customer experience
2.0
Customer service needs some improvement

We love that you can get started for around $35 and that the tech will automatically repair wiring if needed. But if you want additional technical support, you'll need for Hawaiian’s rather pricy Premier Value upgrade ($15.99 per month for two years). With it, a technician can help you with wire maintenance and Wi-Fi optimization, internet security for up to 10 devices, and priority for technician appointments. But we'd probably skip it at this price tag.

Unfortunately, many customers report problems with billing and customer service. If you go with Hawaiian, check your bill carefully and be prepared to sit on hold if you call in with issues.

Visit Hawaiian Telcom's website
or call 1-844-716-2785 for more information on contracts and money-back guarantees.
Go to provider
Metronet brand
Customer experience
3.5
A good experience overall, but some strange fees

Decent value, fast performance, and reasonable equipment and installation costs make for a great experience overall. Metronet also claims to have 24-hour local support, and customers generally seem satisfied with their service.

There is one glaring issue, though: the provider charges a mandatory “technology service fee” of around $10 per month.

Metronet claims this is to cover the cost of service calls, tech visits, and equipment maintenance. However, we don’t see this type of charge from any other provider, and it effectively nullifies the free equipment, so we have mixed feelings.

We've also seen a few complaints from customers who feel like they were being charged more than advertised, but we thought that the price increases and fees were pretty fairly laid out on the website, so just make sure to read the fine print (2).


Visit Metronet's website
or call 1-833-804-6161 for more information on contracts and money-back guarantees.
Go to provider
Xfinity brand
Customer experience
4.0
Rapidly improving customer service scores

The Xfinity internet customer experience is a mixed bag. On the one hand, you have reliable service, with the option for unlimited data if you want it. This makes for a great day-to-day experience with Xfinity.

On the other hand, Xfinity internet has a spotty customer service track record. It ranks above average on customer surveys (4). While customer service seems to be above average, not everyone has a great experience, and we've seen some complaints about billing issues and miscommunication between the company and their technicians.

If you need to connect with the company, we recommend using its customer service portal and downloading the Xfinity app first before trying to reach reps by phone.

Visit Xfinity's website
or call 1-844-443-5171 for more information on contracts and money-back guarantees.
Go to provider
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Made up your mind?
Find out what providers are available near you.
Hawaiian Telcom
3.5
(2)
5 Star
0%
4 Star
50%
3 Star
50%
2 Star
0%
1 Star
0%
R
Ravenfrom Waipahu , HI
Hawaiian Telcom Customer for Less than a year
Reviewed on: 12-2-2022
Hawaiin Telecom has been okay, but the speed could be better
J
Janicefrom Honokaa, HI
Hawaiian Telcom Customer for 4+ years
Reviewed on: 6-24-2022
Hawaiian Telecom is good because they brought fiber optics to a rural location via a federal grant. They also are expedient in their service. However, I feel that they can improve by conducting regularly maintenance and check on customer’s network.
Metronet
4.4
(7)
5 Star
43%
4 Star
57%
3 Star
0%
2 Star
0%
1 Star
0%
R
Richard from Phoenix , AZ
Metronet Customer for 4+ years
Reviewed on: 4-12-2023
Good connection most days from MetroNet. Price is good compared to the other options near me.
M
Maryfrom Wabash, IN
Metronet Customer for 8+ years
Reviewed on: 3-24-2023
I like metronet. Whenever I have a problem and I call them they stay on the line until the situation is completely resolved.
W
William from Tallahassee, FL
Metronet Customer for Less than a year
Reviewed on: 6-24-2022
Combined with more streaming for our television viewing, we have gained financially from switching. Service has been strong thus far. Greater speed is still a desire we have.
B
Brendafrom Tallahassee, FL
Metronet Customer for Less than a year
Reviewed on: 6-24-2022
Everything works just a well as other providers but costs less.
Xfinity
4.1
(479)
5 Star
41%
4 Star
41%
3 Star
14%
2 Star
2%
1 Star
2%
R
Ronfrom Red Bank, NJ
Xfinity Customer for 8+ years
Reviewed on: 6-17-2022
The service offered and the connection and the costs all meet my desires
R
Rebeccafrom Olathe, KS
Xfinity Customer for 4+ years
Reviewed on: 6-17-2022
Xfinity has been a great service provider. Fast speeds and good customer service. I like the flexibility of different programs available. I also like the cost. It is pretty compareable and a manageable month payment.
D
Davidfrom Aurora, CO
Xfinity Customer for 8+ years
Reviewed on: 6-17-2022
I think I pay too much, especially when I hear the offers to potential new customers. No attention is given to reducing the cost for us loyal customers. Phoning Customer Service is a nightmare I will avoid sat all costs. Reliability is good, speeds questionable at times, Flex is a great product.
D
Darrylfrom Monroe, GA
Xfinity Customer for 8+ years
Reviewed on: 6-17-2022
It is very fast and reliable. It always has a good signal. They do not need to improve.
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Endnotes and sources
Endnotes and sources
1. “2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 18 October 2022.2. "Metronet Customer Reviews," BroadbandNow. Accessed 9 December 2022.
Endnotes and sources
As an Amazon Associate, Switchful.com may earn commissions from qualifying purchases.
1. "2022 Urban Rate Survey," FCC. Retrieved Dec. 7, 2022.2. "Speed Test Global Index," SpeedTest.net. Accessed 19 October, 2022.3. "Measuring Broadband America," Federal Communications Commission. Accessed 19 October 2022 4. "Internet Service Providers," American Customer Satisfaction Index. Accessed 19 October 2022.