HughesNet has the cheapest broadband satellite internet plans, with speeds up to 100 Mbps and unlimited data. HughesNet is powered by Jupiter 3, which it touts as the world's largest and most advanced communications satellite. HughesNet offers affordable, high-quality satellite internet, perfect for households and rural areas. HughesNet is available in small towns and places off the beaten path. You can usually sign up for HughesNet in areas where cable and fiber internet aren't available.
Rise Broadband offers competitive fixed wireless speeds at reasonable prices for rural customers. While it won’t compete with your typical fiber or cable internet service, it offers a compelling alternative to satellite.
Kinetic by Windstream aims to bring better internet to rural and remote areas. While it offers one of the best values in internet service anywhere, it’s hampered by a mediocre customer experience.
HughesNet offers fast speeds at an affordable price. In some areas, HughesNet offers up to 100 Mbps download speeds and unlimited standard data.
HughesNet offers three satellite internet plans, all with unlimited data: Select, Elite, and Fusion:
If you regularly get online and use the internet for work or gaming, we highly recommend the HughesNet Fusion. With this plan, you get more reliable, constant internet because it taps into wireless networks for some online activities.
We love that when you sign up for a HughesNet plan, you get mesh Wi-Fi nodes to help eliminate internet dead zones in your home and ensure your household can get online at the same time. You can get these professionally installed with your HughesNet system, so they're placed in the best possible places to maximize their effectiveness.
Rise Broadband is a tough service to rate because it’s not your typical ISP. Rise Broadband provides what’s known as fixed wireless service, which means the signal is beamed from a tower wirelessly to your home (rather than running through cable or fiber lines). It’s also generally aimed more at rural areas where cable lines don’t exist. This means it primarily competes with satellite internet and DSL. All this has to be taken into account when considering value.
So, where does Rise stand? Compared to DSL and satellite, it’s an outstanding value. It offers better performance and higher data allowances (with an unlimited data add-on available) than satellite and DSL, and at significantly lower prices. That said, if you’re in an area that has a cable or fiber option, you may find that those providers offer more for your money.
Windstream’s Kinetic internet service offers a surprisingly strong value. Prices are competitive—in fact, the 1 gig plan ties Google Fiber as the most affordable option we’ve seen for gigabit download speed. They both cost just over 50% of the national benchmark for similar plans (1).
The advertised prices are for a 12-month introductory period and will increase in the range of about $15 after the first year. This practice of second-year price hikes used to be the norm, but the best fiber internet providers we review have abandoned the practice.
Overall, Windstream represents one of the best values in home internet if you can get fiber. It's also a good deal if you can get only DSL, but your speeds will be much slower.
With any satellite internet provider, performance will depend on individual factors, including your location and how well your dish is positioned. There are also factors beyond your control, such as bad weather and occasional outages. Cable or fiber connections tend to be faster and more dependable, while satellite connections have slower speeds and higher latency due to the long distance between your home and the satellite overhead.
According to data from Ookla, HughesNet’s median download speed in Q4 of 2021 was almost exactly accurate with speeds advertised.
Performance-wise, Rise Broadband offers solid speeds—with the caveat that we’re comparing internet options in rural areas here. Most coverage areas have a choice of 25 Mbps and 50 Mbps plans, and some select areas have up to 100 Mbps available. These speeds would be pretty bad in areas with more options. However, if you’re considering fixed wireless, you probably don’t have many more options.
Compared to a satellite provider like Viasat, these speeds are about average—maybe even a little slow. However, fixed wireless like Rise won’t suffer from the huge latency of satellite internet, which makes it much more usable for gaming and other real-time tasks. Rise should handle HD streaming in a small household without too much trouble. You can optionally add unlimited data for an extra $10 per month, which makes a big difference without making the price unreasonable.
Kinetic by Windstream is a fiber and DSL internet service. Normally, that would mean two sides to the performance story—excellent speed, reliability, and consistency with fiber, and then DSL. That’s technically true of Windstream, but there’s a big “but” to consider.
The “but” is that Windstream is primarily targeted at rural areas, where other internet options may be limited to satellite or even dial-up (yes, that’s still a thing). In these markets, the Kinetic service can actually be a breath of fresh air—including its DSL. Plus, there are no data caps to worry about, which is a major limitation with satellite. Finally, the fiber performance is excellent, with speeds up to 2 gigs.
When you sign up for HughesNet, you can decide to either lease or purchase equipment from the company. Usually, the cost for leasing equipment is around $20 per month and purchasing is around $450. Purchasing equipment is a good deal if you think you’ll continue your service beyond the two-year contract term.
Depending on current promotions, you can sometimes get discounts for leasing or purchasing and have the $99 installation fee waived. You may also be able to score a $100 prepaid gift card, even if you're using your ACP benefit.
Ordering online can sometimes save you up to $50, but the address system on the site is clunky. If you enter yours and Hughesnet says it can't find your address, you may need to call in.
HughesNet’s equipment costs and installation process are about the same as Viasat. Starlink, on the other hand, requires you to purchase the equipment up front for a higher cost and install it yourself.
HughesNet will send a technician to professionally install your equipment, which includes a satellite dish, Wi-Fi modem, router, mesh nodes to boost your Wi-Fi signal in your home, and everything else you need. Installation typically happens within five days of signup, and service windows are about 3 hours long.
The technician will put the dish on your house, or on a pole mount in the ground for $25 extra, and ensure a clear line of sight to the satellite. A hole will be drilled into your home for the cable to connect to the modem inside. Once the system is active and tested, the technician will also connect up to two devices to the network for you.
Rise Broadband offers surprisingly competitive equipment. The provider offers the TP-Link Deco M4 mesh system, which can easily cover an entire large home. Customers can choose to rent up to three of the devices for $5 more per month each, so you can save a little money if you don’t need the full range of all three routers.
Rise Broadband’s installation fee is a whopping $150. That’s one of the highest of any providers we’ve seen. However, many promotions waive this fee. If you can’t find one in your area, it’s also worth asking the sales rep about it—you never know.
Windstream charges a pretty standard $10–$12 per month for equipment rental if you are in its fiber service area. This gets you a very usable wireless gateway.
If you are in a DSL area, you'll be charged a $10 monthly modem fee but will also need a router. You can technically bring your own equipment, but Windstream officially supports a very limited number of modems, so it might be easier just to rent one.
The Windstream professional installation fee seems very reasonable at first—just $35 (or free, with some promotions). However, there’s a $50 activation fee on your first bill that brings it more in line with other providers. If you need a phone jack installed, you’ll be charged another $65 on top of the other fees. Ouch.
You can install your DSL connection for free if you're home is already wired correctly, and online instructions make it a breeze.
Customer experience with HughesNet is comparable to its primary satellite internet competitor, Viasat. For billing and tech support questions, the company gives you several ways to contact customer support: by phone, live chat, or email. HughesNet also has an online forum for customers to ask and answer each other’s questions, as well as FAQs and help articles. You can easily manage your account through the website or mobile app.
HughesNet also offers Home Voice, a VoIP phone service that uses your satellite internet connection, plus an internet security package. Both are free for the first month, but you'll be charged starting in your second month, so set yourself a reminder to call and cancel the extras if you're not sure you need them.
The customer experience with Rise Broadband is good overall. It offers solid speeds at a great price—if you’re coming from satellite, it’ll be a whole new world. Our one major gripe isn’t so much with Rise as it is with fixed wireless in general: it’s more susceptible to weather interference than most other types of internet. If you’re in an area with frequent heavy rain or snow, you might have some reliability issues (although satellite would likely have the same issues, too).
Multiple customers have noted that speeds fluctuate throughout the year, possibly due to network congestion followed by maintenance and new infrastructure to accommodate the additional traffic. Unfortunately, your experience may be hindered by limited self-help troubleshooting options if you have any issues.
The customer experience with Windstream leaves something to be desired. The provider ranks low in independent industry benchmarks like the American Customer Satisfaction Index (ACSI) (2), with a score of 62 out of 100. This is slightly below the industry average of 64.
Customer reviews of Windstream are generally mixed, with some pointing out that since they are often the only decent choice in an area, they try to get away with the bare minimum customer service. Customers also complain about frequent outages that sometimes last for days (3). That said, if your only other option is satellite internet (with its high prices and higher latency), it may be worth dealing with less-than-stellar customer service.