DISH vs. Hawaiian Telcom vs. Vidgo Television plan comparison
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Staff rating
4.3
Customer rating
3.9
(49)- Plans starting at $56.99
- 330+ channels
Staff rating
3.6
Customer rating
0.0
(0)- Plans starting at $19.99
- 350+ channels
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See what providers service your area.
Staff rating
4.3
DISH offers affordable satellite TV with a top-shelf DVR
DISH offers a sweet three-year price guarantee and one of the best DVRs available, but picture quality is unreliable, and you’ll miss out on regional sports networks.
What we like
- Industry-leading DVR
- Three-year price guarantee
- 24/7 technical support
What we dislike
- No regional sports networks (RSNs)
- Higher rates for add-ons
- Hefty early cancelation costs
Savings tip: DISH often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.Check deals
Staff rating
3.6
Hawaiian Telcom offers big value for a small provider but lacks the exciting features of larger competitors
Hawaiian Telcom is a solid choice for TV service for Hawaii residents—with a couple caveats. You have to be on Oahu to get TV service, and there aren’t any standout features to help it rise above competitors DISH and DIRECTV.
What we like
- Reasonable pricing
- Bundles with fast fiber internet
- Large channel selection
What we dislike
- TV only available on Oahu
- DVR lacks storage space
Savings tip: Hawaiian Telcom often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.Check deals
Staff rating
2.2
A hard right on live streaming news
Vidgo costs nearly as much as the top streaming services we reviewed, but it’s harder to use and missing a lot of top channels. It’s the best way to watch One America News plus original programming from Bill O’Reilly, though, and one of the best ways to catch college sports.
What we like
- Strong lineup of right-wing news
- Great college sports coverage
- Access to both Hallmark and Lifetime movies
What we dislike
- Missing popular channels and a robust on-demand library
- No watch history
- Nearly unusable interface
Savings tip: Vidgo often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.Check deals
Content
4.5
Strong selection of popular channels for a variety of interests
DISH Network offers more than 250 channels on its top tier—it’s a ton of content, and includes almost all the most popular channels out there. (1) There’s a lot of filler in the form of shopping and music channels, but you also get an excellent selection of shows and games for the whole family.
Local: 4/5
You can catch most of your local and national network channels with DISH, and that means local news, local sports, national sports, and top syndicated shows. There is a local channels fee on top of your regular bill, but you can get out of it by buying an antenna instead.
Sports: 4/5
You can watch games and matches for almost any sport with DISH, plus sports analysis and game highlights on channels like NFL Network and MLB Network. There are no regional sports networks, though, and no way to watch every out-of-market NFL game like you can with Youtube TV’s NFL Sunday Ticket. We still recommend it for most fans, but there’s a chance you won’t be able to find all your team’s games.
Family and education: 4.5/5
If you have kiddos in the house, or even if you’re just very interested in educational content, DISH has you covered. Even on the lower-priced tiers, you get PBS, Animal Planet, Cartoon Network, Disney, and the History channel.
News and politics: 4.5/5
DISH doesn’t have every single news channel out there, but it has all the most popular networks plus plenty of local and international news. You get Fox News, MSNBC, Vice, BBC America, and even Newsmax and Freeform. News junkies rejoice!
Entertainment and lifestyle: 4/5
If you’re into Blockbuster movies, home improvement, reality TV, and true crime, you’ll love what DISH has to offer. You will have to pay extra for premium channels like SHOWTIME and HBO, which is a bummer, but paying for just the premium package still gets you more than you could ever watch.
Local news, sports, and entertainment channels vary based on your location. Check out
DISH channel offerings
in your area.View plans
Content
3.5
A well-rounded channel lineup with great family-friendly content
Hawaiian’s best content is its family-friendly channels. You’ll also get some decent sports content and news content, but its international content is what stands out most.
Local: 3/5
Hawaiian has about half the local channels you’d expect. You’ll get the big ones like ABC, CBS, The CW, FOX, NBC, and PBS, but you won’t get any Spanish-language locals.
Sports: 3.5/5
Hawaiian Telcom offers a pretty standard sports channel selection. You get the usual ESPN, FS1, NFL Network, and other common channels, but not MotorTrend or NBA TV. That said, we think most sports fans will be able to find something to watch here.
More Resources:
Family and education: 4/5
If you have kiddos (or just love cartoons and educational content yourself), Hawaiian Telcom is a great provider. It has more family-friendly channels than most TV providers, including Discovery Channel, Animal Planet, both Nat Geos, Nickelodeon and Nick Jr., and Disney and Disney Junior. History and science lovers will be satiated, too. But you might miss Cartoon Network and Family Entertainment TV.
News and politics: 3/5
You’ll get most of the news coverage you want, including CNN, MSNBC, CNBC, and Fox News. But if you want Newsmax, the Weather Channel, or Spanish-language news, you’re out of luck. We also love how much international content you get, especially channels from Japan, Korea, and the Philippines.
Entertainment and lifestyle: 3.5/5
Whether you like movies, prime-time programming, reality shows, or cooking, Hawaiian has some channels for you. But you won’t get everything. You’ll get Comedy Central but not Laff, for example, and Grit but not INSP. But we think most households will be mostly happy with the lineup.
Local news, sports, and entertainment channels vary based on your location. Check out
Hawaiian Telcom channel offerings
in your area.View plans
Content
2.5
The only live TV streaming app with OAN and Bill O’Reilly originals
If Vidgo carries your teams and you resonate with its news offerings, it’s a decent alternative to some of the cable and satellite TV services we reviewed. But for most cord cutters, we can’t recommend Vidgo. Choosing a different streaming service would give you most of the right-wing news you crave and more pro sports.
Local: 1.5/5
Vidgo offers local FOX and ABC channels in some markets (including their respective news coverage) but doesn’t carry NBC, CBS, or PBS. That means missing out on local news and a lot of primetime goodies. We like that there are at least some local channels (you don’t get any with Philo, for instance), but there’s a lot of room for improvement.
Sports: 3/5
Vidgo is so-so when it comes to professional sports, offering MLB Network and NFL Network, but no NBA TV and none of the local channels that host the biggest national games and matches. There’s also a gap when it comes to regional sports networks for pro teams, and there’s no access to TNT. It offers nearly a dozen channels just for college sports, though, plus the standard ESPN, NHL Network, and Fox Sports 1 and 2. It goes above and beyond with sports in Spanish, offering Telemundo, Estrella, Univision, and UniMas.
More Resources:
Family and education: 2.5/5
Vidgo leaves something to be desired when it comes to family viewing. We like that it offers Science, Discovery, four Nickelodeon channels, and three Disney channels in its Ultimate package, but missing local channels and all their great family content is a bummer. There’s no PBS, either, but you will find the Curiosity channel (without add-on pricing) which is rare among other streaming services, plus BYUtv and Great American Family.
News and politics: 2/5
Vidgo is the only live TV service we tested that still offers OAN (One America News), and it’s the home of two new shows from conservative commentator Bill O’Reilly: Shock and Awe and No Spin News. It also features Fox News, Newsmax, and News Nation channels, and the listener-supported channel Vice, but it’s missing CBS, NBC, MSNBC, CNN, and BBC America. Top competitors YouTube TV, Hulu + Live TV, and DIRECTV STREAM offer a wider range of options, so the focus on right-leaning options is what makes Vidgo stand out.
Entertainment and lifestyle: 2.5/5
We like that Vidgo offers both Lifetime and Hallmark channels, but it’s missing a lot of the most popular entertainment channels out there. There’s no Showtime or HBO (and no add-ons), no Ion Mystery, no Reelz, and no Grit. You will find MTV, CMT, and BET, though. If there’s a particular channel you’re interested in, we recommend checking the Vidgo channel guide before making a decision, because there are no free trials.
Local news, sports, and entertainment channels vary based on your location. Check out
Vidgo channel offerings
in your area.View plans
Value
4.0
Upfront pricing, but fewer channels and occasional picture problems
DISH stands out in the satellite TV space for its straightforward billing and three-year price guarantee for new customers. The basic package starts at about the same price as DIRECTV’s lowest-tier package, but premium packages cost a lot less. You’ll pay a little less for cable TV compared to DISH in many parts of the country, but things like competition between carriers and available technologies lead to big geographic differences.
DISH has a lot to offer casual viewers, but you won’t have access to NFL SUNDAY TICKET like you would with YouTube TV or any 24/7 channels in 4K resolution like you would with DIRECTV. There might be occasional problems with the picture quality for live sports, but those issues are rare for movies and most TV shows. Compared to cable TV, DISH usually offers better picture quality and many more channels.
While DISH is a lot more straightforward than DIRECTV, there are a few fees that can sneak up on you, including a local broadcast fee. You can get out of that fee by finding another way to watch local channels, but be sure to read your bill carefully each month.
Get the best value by speaking directly with a sales rep at 1-833-970-0845 or check your address at
DISH's website.
Check address
Value
4.5
Solid value for a small provider
For a small local TV provider, Hawaiian Telcom offers a really great value. The channel count is quite high, with some plans offering 395+ channels. Best of all, you can bundle both TV and internet together for well under $100 per month, depending on the specific plan details. Compared to some other providers, that’s a steal—particularly regional providers, which tend to charge more than major national brands like Xfinity.
Get the best value by speaking directly with a sales rep at 1-844-716-2785 or check your address at
Hawaiian Telcom's website.
Check address
Value
3.0
A subpar live TV streaming experience, but you’ll pay premium prices
Vidgo offers four package options, and they’re not cheap. The cheapest English-language package starts at about the same price as the top live TV streaming services we reviewed. Other packages cost even more.
Rather than try to be everything for everyone, it’s pretty clear Vidgo is going for two main audiences: people who love right-wing news and analysis, and people who love college sports. You’ll also find some heart-warming movies, shows for kids, and music videos, but the channel lineup makes it clear producers care more about starting lineups than love notes or bleeding hearts.
It’s worth noting that Vidgo also has a subscription focused on Spanish-language TV, and we like that it costs $20 less than the cheapest English-language subscription.
Get the best value by speaking directly with a sales rep or check your address at
Vidgo's website.
Check address
Equipment and features
4.0
Industry-leading DVR, voice remote, and streaming options away from home
DISH is a great way to enjoy all TV has to offer, from picture quality to recording capability and watching on-demand.
Ability to watch: Great
As one of the two big satellite TV providers out there, DISH offers fantastic picture quality and a fantastic viewing platform. It also has a highly rated mobile app, making it easy to watch your shows and channels on the go. You can connect on smartphones, tablets and computers, or your Apple TV.
You can pay extra for DISH Outdoors, a portable satellite antenna and receiver system you can mount on your truck or RV. If you already have DISH at home, the Outdoors setup doesn’t cost much more, making it a great option for camping or tailgate parties.
Ability to record: Excellent
DISH Hopper DVRs are fantastic, and they easily outshine the competition. The Hopper 2 is the standard model and comes with voice control, a Netflix app, and internal Wi-Fi. The Hopper Plus, released in 2022, is an add-on streaming box that lets you add thousands of streaming apps. With DIRECTV’s set top box, you miss out on the apps.
If you upgrade to the Hopper 3 or Hopper Plus with DISH, you’ll pay about $5 more each month. But you get a whole lot for the money. The super-powered DVRs can record up to 16 shows or games at once and save 500 hours of HD recordings. Plus, they're 4K-enabled and beam your DVR content straight to your smartphone or additional set-top boxes around the house so you can watch from anywhere. It also comes with more streaming apps than the basic version, plus built-in Bluetooth so you can watch with earbuds.
The Hopper 3 and Hopper Plus are extraordinarily powerful, but you won’t be able to use all the extra features if you don’t have high-speed internet. If you do, and you want to catch a metric ton of games and shows on your schedule, we think the extra monthly cost is worth it.
If you want to skip the Hoppers and Joeys altogether, you’ll need the Wally receiver and your own hard drive for recording shows. DIY DVR with DISH isn’t worth the hassle for most folks, but it is an option if you're tech-savvy and already own the equipment.
Ability to find: Excellent
There’s a ton of content to love on DISH, and the interface makes it easy to find just what you need. You can control the remote with your voice or easy-to-use channel buttons, and the previews and descriptions show right up top. DISH is TV for people who love live TV, and it shows in the interface.
Features and equipment may vary based on package. Visit
DISH's website
or call 1-833-970-0845 for more information.Equipment and features
2.5
Hawaiian Telcom is light on the features but covers the basics well enough
Hawaiian's equipment covers all the basics and provides a decent experience, but it doesn't offer any exceptional features.
Ability to watch: Fine
Hawaiian Telcom equipment is pretty standard. You’ll pay around $9 per month for every cable box you rent. It also offers the usual selection of TV apps (for watching content and managing your DVR on the go), TV Everywhere support (for streaming your favorite shows wherever you are), and on-demand programming.
Ability to record: Fine
The DVR is fairly average—you can watch and record up to six shows at once, and then manage your recordings online or on your smartphone with an app. Unfortunately, it can only store up to 130 hours of HD content, which is far less than the best DVRs on the market.
Ability to find: Good
Hawaiian Telcom doesn’t have a voice remote to help you find your shows, but otherwise the interface is pretty good. You can sort your recorded shows by date, by channel, or alphabetically, for example. Parental controls are easy to set up and you can block content by channel or rating.
Features and equipment may vary based on package. Visit
Hawaiian Telcom's website
or call 1-844-716-2785 for more information.Features and usability
1.0
The worst cloud DVR we tested, no profiles, and no watch history
We wish we had a lot of nice things to say about Vidgo’s features, but we only found one: you can stream on at least four devices at a time with one account, with no restrictions around IP addresses or logged-in devices. Things go downhill from there.
Ability to watch: Bad
We started our testing on an iPhone and found out we couldn’t rewind live TV at all, couldn’t fast forward content of any kind, and couldn’t even load a lot of the on-demand content. The problems persisted when we moved our testing to a Safari browser. Watching on a PC or Chrome browser was easier, and the Android app worked well overall. But we ran into confusing quirks and bugs on every device.
Things got a little easier when we tried Vidgo on streaming devices, but the interface was clunky and boxy. The bare bones functionality of watching TV live is there, but it takes several clicks to watch anything at all, and there are multiple weird pop-up boxes throughout the experience.
We found several college sports channels, but our testers noticed low-quality feeds on some games. The load times for games felt faster than with DIRECTV STREAM, the reigning RSN provider in live TV streaming, but we couldn’t get on-demand movies to load at all on several of the devices we tested.
You can pause live TV, but it’s basically just a mute button because pressing “play” takes you right back to the live version. You can rewind live TV, but only back as far as you’ve been watching live. There’s no way to skip commercials, even if you wait for a lag of several minutes. If you’re using a PC, you can speed up or slow down the show, but the highly unusual feature is glitchy and feels unnecessary.
You can’t fast-forward easily with on-demand shows and movies either, though some devices let you drag a play bar back and forth. It is possible to skip ahead when watching from the on-demand library, but only if you’re using Edge or Chrome browsers or relying on the capabilities of your streaming device (such as an Apple TV).
It doesn’t get much better when it comes to the on-demand library. You can “Favorite” channels and sort by Favorites in the channel guide, but that doesn’t have any impact on your home screen. Instead, you get blasted with content Vidgo considers “Top Shelf,” meaning mostly Fox News.
Watching from the on-demand library was beyond frustrating. We were eventually able to watch on-demand movies on a MacBook, but only with Chrome and Firefox browsers. Other times, we couldn’t get anything to load at all. We understand that not everything is set up to work well with Safari, but Vidgo’s own documentation encourages using the browser. Not a good look.
Ability to record: Bad
Vidgo offers cloud DVR, but it’s terrible. For starters, the maximum possible storage is just 20 hours, which never expire but that you’ll use up in a hurry. Top streaming competitors offer unlimited cloud DVR and include it in the package price, so Vidgo is clearly in the minor leagues here. Maybe even the little leagues.
Using the DVR is a challenge, too. First, it’s hard to get anything to record. You can’t start a recording in the middle of a program, and most of the time the shows we had selected for DVR weren’t actually recorded. Over several days of testing, none of our recordings showed up in the mobile app.
We finally found some (but not all) of our intended recordings using a Chrome browser, but there was no easy way to skip commercials.
From the home screen, you can (allegedly) set recordings by clicking on a show’s image card. You’ll probably have to click several times, though, and it may never work.
Ability to find: Bad
Things get even worse with the channel guide. You first have to click on the bright red “i” button on every channel to get to the description, and then look for the DVR button to the right. That “i” button looks like an exclamation point at first glance, so we thought it was a warning rather than a functional button.
For better or worse, channel surfing is also a no-go. There is a mini player, but if you’re watching on it, there’s no way to get back to the guide. If you pause a show and wait too long to get back on, there’s a good chance you’ll lose your place entirely and be kicked back to the (un-customizable) home screen.
Ability to share: Fine
There are no profiles, no parental controls, no 4K, no surround sound, and no other perks we could find. We were able to get around the three-device limit and watch in multiple locations, though, which earned the provider a little extra credit. Unfortunately, we're pretty sure that's a bug and not a feature.
Customer experience
5.0
Installation included, and a stellar 3-year price guarantee
DISH has been ranked as the #1 traditional TV provider for customer service in the US, and we think the honor is well-earned. (2) New customers get a three-year price guarantee, and installation is included (as long as you can pass a required credit check). Some competing cable companies charge closer to $100 for installation, so it’s nice to see both top satellite providers—DISH and DIRECTV—cover the initial setup.
There’s also an option for people who don’t want the contract: Flex TV. You have to buy your DVR outright and pay for the installation out-of-pocket, but you can skip the credit check and pay for TV month to month.
Either way, you’ll benefit from fewer junk fees than the competition and multiple ways to get in touch. It’s worth noting that DISH got hacked in early 2023 and it left customers without service for several days, but we think it was a one-time problem and don’t expect similar outages in the future.
Visit DISH's website
or call 1-833-970-0845 for more information on contracts and money-back guarantees.Go to provider
Customer experience
4.0
Better customer experience than most providers
Hawaiian Telcom customers seem pretty happy with their service. The website has a great support section with lots of troubleshooting help, and live chat and 24-hour phone help are also available. We don’t love how many equipment fees aren’t included in advertised prices, but at least they show up before you enter your payment details.
Installation itself is pretty standard, and the process is relatively straightforward. There’s a one-time activation fee of $34.99, but you may be able to waive it by activating online.
Visit Hawaiian Telcom's website
or call 1-844-716-2785 for more information on contracts and money-back guarantees.Go to provider
Customer experience
2.5
Plenty of room to improve
We were surprised to learn that Vidgo launched in 2018 because it still feels very beta. The interface and website are clunky and the packages and offerings change often. That said, we had to call in to customer service a few times and had relatively positive experiences. They even let us cancel the service without too much hassle, but it was a little strange. Rather than disabling our user profile, they just removed our credit card info.
Vidgo earned some of our lowest star rankings among both traditional TV and streaming providers, but it’s not hopeless! A new executive team was brought on toward the end of 2022, and we look forward to seeing what’s on deck. (1)
Visit Vidgo's website
or call for more information on contracts and money-back guarantees.Go to provider
Made up your mind?
Find out what providers are available near you.
DISH
3.8
(49)5 Star
39%
4 Star
29%
3 Star
20%
2 Star
6%
1 Star
6%
R
Richardfrom Putnam County, TN
DISH Customer for 1+ years
Reviewed on: 8/6/2022
We have had no issues with Dish. I personally don't watch TV, It's for my wife who does watch it once in a while.
R
Raymondfrom Fremont, OH
DISH Customer for 8+ years
Reviewed on: 7/14/2022
Dish has a good variety of channels and shows with some good on demand choices. The price is kind of high and ro bad they can't control the system due to weather and is never out long enough for a reduction for disruption of service
R
Ralphfrom Decatur, IL
DISH Customer for 1+ years
Reviewed on: 7/10/2022
Include more sports channels in each package and better service during storms.
P
Paul from Gaines, MI
DISH Customer for 8+ years
Reviewed on: 7/5/2022
its a great service to use and I enjoy it
Hawaiian Telcom
0.0
(0)5 Star
0%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
Vidgo
0.0
(0)5 Star
0%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
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Endnotes and sources
Endnotes and sources
Endnotes and sources
- Vidgo Makes Waves Under New Leadership Team, Led by CEO Derek Mattsson & COO Bill Feininger,” Businesswire. Accessed 16 January 2023.
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