Hawaiian Telcom is a solid choice for TV service for Hawaii residents—with a couple caveats. You have to be on Oahu to get TV service, and there aren’t any standout features to help it rise above competitors DISH and DIRECTV.
Home to greats like The Office, Parks & Rec, Real Housewives, and Law & Order, Peacock has some great content at a price we loved. But our hands-on testing revealed that its channel lineup was disappointing and couldn’t fully replace a more expensive live TV streaming service like Fubo or YouTube TV.
Philo is a great value with 70+ live TV channels, the full AMC+ library, and channel add-ons available. You can watch TV live and watch over 75,000 on-demand titles from the streaming library. If you love feel-good movies, reality TV, and shows about home and family, you'll love Philo. We tested Philo across browsers, phones, and streaming sticks, and it performed really well. Get started for just $28 a month or try a 7-day free trial.
Hawaiian’s best content is its family-friendly channels. You’ll also get some decent sports content and news content, but its international content is what stands out most.
Local: 3/5
Hawaiian has about half the local channels you’d expect. You’ll get the big ones like ABC, CBS, The CW, FOX, NBC, and PBS, but you won’t get any Spanish-language locals.
Sports: 3.5/5
Hawaiian Telcom offers a pretty standard sports channel selection. You get the usual ESPN, FS1, NFL Network, and other common channels, but not MotorTrend or NBA TV. That said, we think most sports fans will be able to find something to watch here.
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Family and education: 4/5
If you have kiddos (or just love cartoons and educational content yourself), Hawaiian Telcom is a great provider. It has more family-friendly channels than most TV providers, including Discovery Channel, Animal Planet, both Nat Geos, Nickelodeon and Nick Jr., and Disney and Disney Junior. History and science lovers will be satiated, too. But you might miss Cartoon Network and Family Entertainment TV.
News and politics: 3/5
You’ll get most of the news coverage you want, including CNN, MSNBC, CNBC, and Fox News. But if you want Newsmax, the Weather Channel, or Spanish-language news, you’re out of luck. We also love how much international content you get, especially channels from Japan, Korea, and the Philippines.
Entertainment and lifestyle: 3.5/5
Whether you like movies, prime-time programming, reality shows, or cooking, Hawaiian has some channels for you. But you won’t get everything. You’ll get Comedy Central but not Laff, for example, and Grit but not INSP. But we think most households will be mostly happy with the lineup.
Peacock TV is different from other streaming services because it focuses on only NBC content. NBC has a little something for everyone though, so we were able to rate all five content categories. But instead of basing our ratings on the channels Peacock offers, we focused on the shows themselves.
If you’ve had cable TV or another live TV streaming service like YouTube TV, Hulu + Live TV, or fubo, you might see Peacock’s channel lineup and snort out loud. And you’d be totally within your rights. Most of Peacock’s “live” TV channels just play reruns of specific shows all day and night. You can’t control which episode you watch or when you start one, nor are you getting brand new content. It’s kind of the worst of both the live TV and on-demand worlds.
Our advice? Get Peacock TV for the sports, day-old NBC shows, and movies—not for the channels.
Local: 2/5
If you spring for the $10 per month subscription, you’ll get your local NBC channel. Otherwise, you won’t. If you live in Chicago, New York City, Philadelphia, South Florida, Boston, or Los Angeles, you’re in luck. You’ll get a local NBC news channel. If you live elsewhere, you won’t get any content local to you.
Sports: 4/5
Peacock Premium and Peacock Premium Plus have some great sports content too. You’ll get a bit of everything, from soccer to golf to cycling to NASCAR to Sunday Night Football—all live or on-demand, depending on when you log in to watch. You also get the Olympics, of course, but these won’t be live. So if you like to stay up til three in the morning to watch your favorite curling team sweep their hearts out, consider this your permission to sleep in and catch all the bonspiels (that’s curling-speak for games) during normal waking hours. Oh, and if classic WWF matches are your jam (wait, is that just us?), Peacock has a channel that plays them 24/7/365.
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Family and education: 3.5/5
Peacock has some great family-friendly movies and finding them is super easy. Create a kids profile, and it’ll be packed with Dreamworks movies like Turbo, Shrek, and Shark Tale alongside shows like Blippi, Strawberry Shortcake, and Trolls: The Beat Goes On. Plus, you can dress to the nines in your living room and join the Gentleminions movement without besmirching your polite theater-goer reputation.
News and politics: 2.5/5
Peacock has some strong news content in addition to its six local news channels. You’ll get a 24/7 Dateline channel, Today All Day, Sky News, and LX News. If you’re looking to get a sample of headlines and stories, it’s great. But all news programs are created by NBC, so you may not get the variety of perspectives you’re looking for. We like to see Peacock as a supplemental way to get news coverage, we prefer to get our news elsewhere.
Entertainment and lifestyle: 5/5
NBC has some award-winning shows, both new and old. From The Office, 30 Rock, and Parks & Rec to Blacklist, all the Saturday Night Live, and Real Housewives, there’s some great content to watch on Peacock. If you work your way through all the episodes of these shows before you’re done binge-watching (though we’d be surprised if you did), you can pick from classics like Dennis the Menace, reruns of Jimmy Fallon, and more.
If you love home renovation shows, feel-good movies, and reality TV, Philo has a channel lineup you’ll love. But you won’t find sports, local channels, or news.
Local: 0/5
Philo doesn’t offer any local channels, so that means no local news, no primetime favorites, no local sports, and no awards shows. If you want this programming, we recommend checking out live TV streaming options YouTube TV and Hulu + Live TV or a traditional TV provider like your local cable company or satellite TV providers DISH or DIRECTV.
Sports: 0/5
Like with local channels, Philo doesn’t offer any sports coverage. You can catch some sports content on ESPN+ or get a decent variety on services like Fubo or Sling TV. If you want to catch every NFL game, you could even try the NFL Sunday Ticket premium channel from YouTube.
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Family and education: 4/5
Philo is a great choice for families and kids. You get multiple channels from Discovery with the base package price, plus Animal Planet, Great American Family, Family Entertainment TV (FETV), three Nickelodeon channels, Story Television, and Science. There’s no Disney, Cartoon Network, or PBS, but we love that Philo makes it easy to access free programming from services including Crackle, Cheddar News, Gusto TV, and RetroCrush, the new station featuring classic anime hits.
News and politics: 2/5
While you can catch BBC America and BBC World News on Philo, there’s virtually none of the news or analysis you would expect from traditional TV. There’s no Late Night Tonight, and no 60 Minutes or PBS Newshour. You don’t get Fox News, MSNBC, HBO, or CNN either, and we didn’t find any foreign-language news programming in our tests.
Entertainment and lifestyle: 4/5
Philo really shines when it comes to stories, movies, and inspirational shows. You get all the Hallmark and Lifetime channels before add-on pricing. Plus, you get A&E and the INSP channel. We also found shows from TV’s rich past, including I Love Lucy, Father Knows Best, Matlock, Doctor Who, and even Touched by an Angel. There’s a strong selection of shows about the Black experience, too, including Rasheeda Frost's Boss Moves and much more. Even better, you get to choose from four different MTV channels before add-ons.
Optional add-on channels include Fandor, FMC, HDNet Movies, Movies!, Reelz, Sony Movies, MGM+, MGM+ Hits, MGM+ Marquee, Starz, Starz Encore, and Starz Kids and Family.
For a small local TV provider, Hawaiian Telcom offers a really great value. The channel count is quite high, with some plans offering 395+ channels. Best of all, you can bundle both TV and internet together for well under $100 per month, depending on the specific plan details. Compared to some other providers, that’s a steal—particularly regional providers, which tend to charge more than major national brands like Xfinity.
Peacock is a great deal, and it’s one of the cheapest TV streaming apps. Peacock gives you access to arguably some of the greatest shows on TV, solid news coverage, and a great sports lineup—especially international sports.
It’s a ton of value, but we recommend considering it an addition to a more complete live streaming option like Sling or Hulu + Live TV—especially since Peacock doesn’t give you access to NBC/Universal’s live stations, like CNBC, MSNBC, or, well, NBC. That means you can’t watch live episodes of The Voice with your friends. Instead, you can get them on Peacock the next day—after your co-workers passive-aggressively feed you spoilers. Womp-womp.
Peacock TV has three versions. The free version is kind of like a teaser for the paid versions. You get to watch a few new shows and a bunch of channels packed with syndicated reruns, all while drooling over all the shows you’d get if you coughed up the cash for the paid version. The next step up, Peacock Premium, is a great buy at $5 per month. You get all the content Peacock has to offer, and the commercials were surprisingly low-key.
Finally, the premium tier is Peacock Premium Plus. It’s twice the price and, in our opinion, rarely worth the cost. You get the same content with fewer commercials and the ability to download shows to watch offline (but no ability to DVR live content). It’s pretty meh.
Cleverly named after the inventor of the television, Philo is one of the cheapest live TV options available. It’s a great value for live TV and vast array of movies, entertainment, and lifestyle shows. There are other add-ons, but even if you pay for them all, you’ll still pay less than most of the other live TV services. You’ll also find more than 75,000 titles in the on-demand library.
Philo stays super cheap by skipping local channels, sports, national news, and many of the most popular national networks. (1) You’re also locked out of recently aired entertainment from PBS, NBC, ABC, CBS, and Fox. A digital antenna is an easy workaround that can enable you to watch your local news.
Philo is easy to sign up for, and it's easy to manage your subscription. Philo comes with a free, 7-day trial, and it's easy to cancel online.
Hawaiian's equipment covers all the basics and provides a decent experience, but it doesn't offer any exceptional features.
Ability to watch: Fine
Hawaiian Telcom equipment is pretty standard. You’ll pay around $9 per month for every cable box you rent. It also offers the usual selection of TV apps (for watching content and managing your DVR on the go), TV Everywhere support (for streaming your favorite shows wherever you are), and on-demand programming.
Ability to record: Fine
The DVR is fairly average—you can watch and record up to six shows at once, and then manage your recordings online or on your smartphone with an app. Unfortunately, it can only store up to 130 hours of HD content, which is far less than the best DVRs on the market.
Ability to find: Good
Hawaiian Telcom doesn’t have a voice remote to help you find your shows, but otherwise the interface is pretty good. You can sort your recorded shows by date, by channel, or alphabetically, for example. Parental controls are easy to set up and you can block content by channel or rating.
Peacock makes watching and finding content a wonderful experience. You can’t DVR anything, but with so much on-demand content, we didn’t feel much need to anyway.
Ability to watch: Great
Peacock delivers a solid watching experience in both its app and browser versions. Something Peacock TV does really well is let you jump between devices in the middle of watching a show. It easily picked up where we left off when we switched from a computer to the phone app to TV and back again, whether we were watching live or on-demand content. For some streaming services, (we’re looking at you, Sling TV) switching devices mid-stream can get glitchy fast. So well done, Peacock!
In other ways, Peacock wasn’t as easy as some of the other live TV streaming services we tested, especially on our phones. We were bummed that we couldn’t multitask: there was no mini video we could watch while firing off an email or answering a text.
Ability to record: Fine
No matter which Peacock plan you get, you’ll never be able to record live shows. There’s no DVR capability, but we’re not sure you’d need it. Most of the content we wanted to record was available on-demand anyway (except for live sporting events). And if you spring for Peacock Premium Plus (the highest-cost plan), you can download on-demand shows to watch offline later. We’d probably skip the upgrade, though. We liked the idea for long flights or keeping the kiddos entertained at the car wash, but we didn’t find a ton more uses for this pared-back feature.
Ability to find: Great
Peacock makes it pretty easy to find the shows you want. Its interface is intuitive and it easily tracks where you left off, even when switching between devices. Parental controls are also super easy and effective. Just create a kids profile for quick access to only children's shows. You can also set up a PIN to keep the little ones restricted to these kid-friendly profiles. As a bonus, parents’ profiles won’t be bogged down with Curious George or Blippi episodes. (Although we’d probably keep a kids profile around just for all the Dreamworks movies.)
There are a few ways Peacock could improve its usability though. For starters, the app made us browse shows and channels in portrait mode, then flipped us to landscape mode to watch, which was annoying. Additionally, there’s no “back” button on the app, so if you get a few clicks into browsing for on-demand shows, you have to hit the Home button and start all over if you want to back out. (If you’re using a browser, you can hit its back button.)
There’s a “back” button on the live TV side of things, but, oddly, it doesn’t take you back a step. Instead, it brings up the channel guide on the bottom half of the screen while your show keeps playing. We liked being able to browse while catching up on the news, but it was confusing at first.
The only real gripe we had about using Peacock TV on a browser was that a lot of the descriptive text (like the channel guide and show descriptions) disappeared faster than we could read it, which meant we had to keep moving the mouse to get it back. It was a minor annoyance, but we’d love to see this fixed in the future. We’re not all speed readers, Liz Lemon.
Ability to share: Great
You can make up to six profiles on Peacock, which is a decent amount, and making new profiles is super easy. Beyond the basics, Peacock has some fun extras that delighted us. We loved picking profile avatars using headshots of our favorite NBC characters (hello Ron Swanson!).
We also confirmed that you can stream only three devices at once on Peacock. When you try to add the fourth, you’re alerted (by the adorable Puss in Boots from Shrek giving you those big, precious eyes in apology). You don’t have to worry about kicking anyone else off their show—but you can’t choose to either. You’ll have to kick them off the old-fashioned way, with a text, phone call, or shout down the hall.
Philo is pleasant on a day-to-day basis, and works better than some of its higher-priced competitors. There's no 4K, though, and we found some platform-specific quirks.
Ability to watch: Good
We tested the Philo interface on iOS and Android mobile phones, a few different web browsers, and an Apple TV. The interface was similar across devices, and the setup was one of the simplest among all the live TV streaming services we tested. After we entered payment info, we got right into the guide. The original browser saved our login info. Signing in later on different browsers and apps required two-step verification using a mobile phone number or email address, but we never had to enter (or remember) a password.
We didn’t run into any issues when we tried multiple devices and browsers from different locations, which was a refreshing change from services like Hulu + Live TV, which tracks your IP address. Unfortunately, there is no way to watch in 4K—Philo maxes out at 1080p resolution no matter how you’re watching.
The viewing experience is about what you’d expect from a live TV provider, but with some oddities. Watching live, the only way to skip commercials is to record the episode in progress, wait several minutes, and skip ahead whenever the commercials come on. You can also fast forward through most commercials on DVR content, and some channels let you skip ads with one click on Roku streaming devices.
We ran into some buffering issues with Philo on the Apple TV we tested, particularly with the channel guide. It happened on different devices in multiple locations, so we’re pretty sure it wasn’t a bandwidth issue. The slow loading wasn’t a dealbreaker, but we can see how channel surfers would be annoyed.
Ability to record: Excellent
The DVR and on-demand experiences with Philo were pretty par for the course in our tests, and Philo recently upgraded its cloud DVR to save recordings for up to a year. We are impressed that you get three extra months to watch your recordings, compared to competitors Hulu + Live TV and YouTube TV, which give you only nine months. Unlimited recordings is also pretty sweet, and we liked Philo’s 72-hour Rewind feature. You can use it to watch almost anything that’s aired in the last 72 hours, even if you forgot to add it to your library before it aired.
To get the most out of Philo, we recommend spending some time in the beginning to find and add your favorite shows. Within a few days, your Saved library will fill up with dozens of episodes to choose from.
Ability to find: Good
When you get to the Home screen on Philo, you’ll find a roundup of trending live and recommended shows, plus top movies and other categories. You can see whether a show is available on demand by clicking through to the episode description or by hovering your mouse over a particular episode, but there’s no way to tell at the series level. However, you can favorite shows at either the episode or series level, and saving a series means all future episodes will be recorded in your Saved library. You can also favorite channels, and that makes them show up first in the channel guide. It’s fairly simple to unfavorite, and the changes appear across devices instantly.
The channel guide itself is less impressive. Channel numbers aren’t listed (just logos) and you have to click into a program to get additional preview info. It works, but there aren’t a lot of bells and whistles to rave about.
Ability to share: Good
Philo offers many of the features you’d expect from a modern live TV streaming service. In our tests, it was easy to create profiles for different viewers, and the DVR libraries and favorites were kept separate. You can add up to 10 profiles and assign each a separate mobile phone number, so different users can sign in using their personal phones. However, there were no parental controls to be found.
You can watch Philo on up to three screens at a time, without a lot of verification or hassle.
Hawaiian Telcom customers seem pretty happy with their service. The website has a great support section with lots of troubleshooting help, and live chat and 24-hour phone help are also available. We don’t love how many equipment fees aren’t included in advertised prices, but at least they show up before you enter your payment details.
Installation itself is pretty standard, and the process is relatively straightforward. There’s a one-time activation fee of $34.99, but you may be able to waive it by activating online.
Peacock’s website is easy to navigate and it’s super easy to see right on the home page exactly how much a subscription will cost you. It also has a well-organized help page, though you’ll have to scroll to the website’s footer to find your way there. You can ask the chat bot for help, but to get more personalized service, you have to sign into your account.
Unfortunately, getting a live person to help isn’t as easy. There’s no phone number displayed, and the “Get in Touch” button just takes you to more self-help articles. To speak with an actual person via chat, you have to click into a help article, then click “No” to answer the question “Was this article helpful," and answer a feedback survey. Ugh.
That said, we had little genuine reason to seek out customer service because everything worked well, checkout was simple and transparent, and it was easy to cancel.
Philo makes it easy to sign up for the service, easy to sign in on different devices, and easy to cancel if you so choose. It’s also fairly simple to find and understand add-on pricing, and we love that the free trial lasts a full seven days even if you cancel midway through.
If you run into trouble, there’s a nice Help Center, a chat line, or a phone number to call. In this category, we believe Philo’s perfect score is well-deserved.