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Staff rating

3.6

Hawaiian Telcom offers big value for a small provider but lacks the exciting features of larger competitors

Hawaiian Telcom is a solid choice for TV service for Hawaii residents—with a couple caveats. You have to be on Oahu to get TV service, and there aren’t any standout features to help it rise above competitors DISH and DIRECTV.

What we like

Reasonable pricing
Bundles with fast fiber internet
Large channel selection

What we dislike

TV only available on Oahu
DVR lacks storage space

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Staff rating

3.6

Peacock TV is a great supplemental service but doesn’t replace live TV

Home to greats like The Office, Parks & Rec, Real Housewives, and Law & Order, Peacock has some great content at a price we loved. But our hands-on testing revealed that its channel lineup was disappointing and couldn’t fully replace a more expensive live TV streaming service like Fubo or YouTube TV.

What we like

Great shows
Delightful interface
Low price

What we dislike

No DVR
Mostly runs on "live" channels
No NBC, MSNBC, or CNBC

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Staff rating

4.6

Streaming live TV done right

YouTube TV is a refreshing option for cable or satellite TV cord cutters. It feels just like a traditional TV service, but without the hidden fees or equipment rental. Shows and games are easy to find and record, simultaneous streams are a breeze, and the interface felt familiar and intuitive on every device we tested.

What we like

No hidden fees
Exclusive access to NFL Sunday Ticket
Six Google accounts per subscription

What we dislike

Unskippable commercials on some shows
Lackluster regional sports network (RSN) coverage
YouTube Premium and YouTube music not included

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Savings tip: YouTube TV often has

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Content

3.5

A well-rounded channel lineup with great family-friendly content

Hawaiian’s best content is its family-friendly channels. You’ll also get some decent sports content and news content, but its international content is what stands out most.

Local: 3/5
Hawaiian has about half the local channels you’d expect. You’ll get the big ones like ABC, CBS, The CW, FOX, NBC, and PBS, but you won’t get any Spanish-language locals.

Sports: 3.5/5
Hawaiian Telcom offers a pretty standard sports channel selection. You get the usual ESPN, FS1, NFL Network, and other common channels, but not MotorTrend or NBA TV. That said, we think most sports fans will be able to find something to watch here.

More Resources:

How to watch NFL Games

How to watch NBA Games

How to watch NHL Games

How to watch MLB Games

Family and education: 4/5
If you have kiddos (or just love cartoons and educational content yourself), Hawaiian Telcom is a great provider. It has more family-friendly channels than most TV providers, including Discovery Channel, Animal Planet, both Nat Geos, Nickelodeon and Nick Jr., and Disney and Disney Junior. History and science lovers will be satiated, too. But you might miss Cartoon Network and Family Entertainment TV.

News and politics: 3/5
You’ll get most of the news coverage you want, including CNN, MSNBC, CNBC, and Fox News. But if you want Newsmax, the Weather Channel, or Spanish-language news, you’re out of luck. We also love how much international content you get, especially channels from Japan, Korea, and the Philippines.

Entertainment and lifestyle: 3.5/5
Whether you like movies, prime-time programming, reality shows, or cooking, Hawaiian has some channels for you. But you won’t get everything. You’ll get Comedy Central but not Laff, for example, and Grit but not INSP. But we think most households will be mostly happy with the lineup.

Local news, sports, and entertainment channels vary based on your location. Check out

Hawaiian Telcom channel offerings

in your area.

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Content

3.5

Great live sports, on-demand movies, and day-old NBC shows—but its channel lineup is lacking

Peacock TV is different from other streaming services because it focuses on only NBC content. NBC has a little something for everyone though, so we were able to rate all five content categories. But instead of basing our ratings on the channels Peacock offers, we focused on the shows themselves.

If you’ve had cable TV or another live TV streaming service like YouTube TV, Hulu + Live TV, or fubo, you might see Peacock’s channel lineup and snort out loud. And you’d be totally within your rights. Most of Peacock’s “live” TV channels just play reruns of specific shows all day and night. You can’t control which episode you watch or when you start one, nor are you getting brand new content. It’s kind of the worst of both the live TV and on-demand worlds.

Our advice? Get Peacock TV for the sports, day-old NBC shows, and movies—not for the channels.

Local: 2/5
If you spring for the $10 per month subscription, you’ll get your local NBC channel. Otherwise, you won’t. If you live in Chicago, New York City, Philadelphia, South Florida, Boston, or Los Angeles, you’re in luck. You’ll get a local NBC news channel. If you live elsewhere, you won’t get any content local to you.

Sports: 4/5
Peacock Premium and Peacock Premium Plus have some great sports content too. You’ll get a bit of everything, from soccer to golf to cycling to NASCAR to Sunday Night Football—all live or on-demand, depending on when you log in to watch. You also get the Olympics, of course, but these won’t be live. So if you like to stay up til three in the morning to watch your favorite curling team sweep their hearts out, consider this your permission to sleep in and catch all the bonspiels (that’s curling-speak for games) during normal waking hours. Oh, and if classic WWF matches are your jam (wait, is that just us?), Peacock has a channel that plays them 24/7/365.

More Resources:

How to watch NFL Games

How to watch NBA Games

How to watch NHL Games

How to watch MLB Games

Family and education: 3.5/5
Peacock has some great family-friendly movies and finding them is super easy. Create a kids profile, and it’ll be packed with Dreamworks movies like Turbo, Shrek, and Shark Tale alongside shows like Blippi, Strawberry Shortcake, and Trolls: The Beat Goes On. Plus, you can dress to the nines in your living room and join the Gentleminions movement without besmirching your polite theater-goer reputation.

News and politics: 2.5/5
Peacock has some strong news content in addition to its six local news channels. You’ll get a 24/7 Dateline channel, Today All Day, Sky News, and LX News. If you’re looking to get a sample of headlines and stories, it’s great. But all news programs are created by NBC, so you may not get the variety of perspectives you’re looking for. We like to see Peacock as a supplemental way to get news coverage, we prefer to get our news elsewhere.

Entertainment and lifestyle: 5/5
NBC has some award-winning shows, both new and old. From The Office, 30 Rock, and Parks & Rec to Blacklist, all the Saturday Night Live, and Real Housewives, there’s some great content to watch on Peacock. If you work your way through all the episodes of these shows before you’re done binge-watching (though we’d be surprised if you did), you can pick from classics like Dennis the Menace, reruns of Jimmy Fallon, and more.

Local news, sports, and entertainment channels vary based on your location. Check out

Peacock TV channel offerings

in your area.

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Content

4.0

All your local channels, dozens of networks, and a respectable streaming library

YouTube TV offers a well-rounded channel selection, ranging from sports and entertainment to news and network TV. We think YouTube TV is a good option if you want a classic live TV experience with a solid on-demand library, but we have a couple minor complaints.

Local: 4/5
YouTube TV carries almost all your local networks, unlike competitor Philo, and even offers PBS, unlike Hulu + Live TV. You even get multiple Spanish-language local channels with YouTube TV. However, you won’t find Antenna TV, and Estrella TV is available only as an add-on.

Sports: 4/5
There are some things we love for sports fans with YouTube TV, and others we really dislike. Having the option to buy NFL Sunday Ticket is fantastic, with regular prices of $349–$389 per season for YouTube TV subscribers and $449-$489 if you just want the football and not live TV. (1) Beyond pig skins, we love that NBA TV and the Golf Channel are included with the base channel price. We also like that you get your local channels, TNT, USA Network, and more, and the sports add-on is nice for the price. It comes with NFL RedZone, live poker and billiards, OutsideTV+, and FOX Soccer. No MLB coverage is disappointing (2), and you’ll miss out on some regional major league games, even with the sports add-on. That said, you can watch and DVR games in 4K if you get the unlimited add-on for about $10 a month.

More Resources:

How to watch NFL Games

How to watch NBA Games

How to watch NHL Games

How to watch MLB Games

Family and education: 4/5
YouTube TV has a lot to offer for kids and anyone interested in using their screen time to learn about the world. You will miss out on favorites like Science and History, but you get multiple Disney and Nickelodeon options and a dedicated channel for PBS Kids. We also really like the Curiosity Stream add-on for educational documentaries and the Hopster Learning add-on for little kids.

News and politics: 4/5
You can find a lot of political commentary from both the left and the right on YouTube TV, but you won’t find Newsmax or Vice, or any C-SPAN channels (which are common with most traditional TV providers). There are nice options for international news, though, and we like that you can satisfy your appetite for local news in either Spanish or English. You might want to pick up a digital antenna, though, if you want to catch some niche broadcast favorites.

Entertainment and lifestyle: 3.5/5
YouTube TV can’t quite compete with traditional and satellite TV when it comes to movies, documentaries, and reality TV, but you still get dozens of options. There’s no A&E, Cooking Channel, and GAC (Great American Country), for example, and no Lifetime movies. SHOWTIME and STARZ are available, but only as add-ons. There’s also not much original programming to be found, but you can catch a couple nice options by jumping over to YouTube Premium (confoundingly, a separate subscription on a separate app).

Local news, sports, and entertainment channels vary based on your location. Check out

YouTube TV channel offerings

in your area.

View plans

Value

4.5

Solid value for a small provider

For a small local TV provider, Hawaiian Telcom offers a really great value. The channel count is quite high, with some plans offering 395+ channels. Best of all, you can bundle both TV and internet together for well under $100 per month, depending on the specific plan details. Compared to some other providers, that’s a steal—particularly regional providers, which tend to charge more than major national brands like Xfinity.

Get the best value by speaking directly with a sales rep at 1-844-716-2785 or check your address at

Hawaiian Telcom's website.

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Value

4.0

Great shows, movies, and sports—but don’t pin all your live TV streaming hopes on it

Peacock is a great deal, and it’s one of the cheapest TV streaming apps. Peacock gives you access to arguably some of the greatest shows on TV, solid news coverage, and a great sports lineup—especially international sports.

It’s a ton of value, but we recommend considering it an addition to a more complete live streaming option like Sling or Hulu + Live TV—especially since Peacock doesn’t give you access to NBC/Universal’s live stations, like CNBC, MSNBC, or, well, NBC. That means you can’t watch live episodes of The Voice with your friends. Instead, you can get them on Peacock the next day—after your co-workers passive-aggressively feed you spoilers. Womp-womp.

Peacock TV has three versions. The free version is kind of like a teaser for the paid versions. You get to watch a few new shows and a bunch of channels packed with syndicated reruns, all while drooling over all the shows you’d get if you coughed up the cash for the paid version. The next step up, Peacock Premium, is a great buy at $5 per month. You get all the content Peacock has to offer, and the commercials were surprisingly low-key.

Finally, the premium tier is Peacock Premium Plus. It’s twice the price and, in our opinion, rarely worth the cost. You get the same content with fewer commercials and the ability to download shows to watch offline (but no ability to DVR live content). It’s pretty meh.

Get the best value by speaking directly with a sales rep or check your address at

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Value

5.0

A familiar channel-surfing experience and great add-on options

YouTube TV is an excellent choice for streaming live TV, and it all costs about what you’d pay for a mid-range subscription package from a cable or satellite TV provider (but without the hidden fees). The price is about average among the premium live TV services we tested. The only extra charge on your bill is local sales tax, but you’re going to find that with virtually every TV provider out there.

If you want add-ons like NFL Sunday Ticket, sports in 4K, or entertainment channels such as HBO, add-on pricing applies. But buying and canceling add-ons was pretty seamless in our tests, and many of the upgrades (like YouTube TV itself) come with free trials.

Starting in October of 2022, YouTube made it possible to get most of its add-ons without paying the full monthly price, either through YouTube TV or the separate Premium Channels feature on regular YouTube. The prices were a bit higher or the same as purchasing the services separately, but it's nice to watch them with a familiar app and just one bill.

We were a little bummed to discover that you still have to watch ads with a lot of the content, and you don’t get to skip ads on regular YouTube or YouTube Music, since YouTube Premium is a separate service, but we welcome the simplified pricing with open arms.

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Equipment and features

2.5

Hawaiian Telcom is light on the features but covers the basics well enough

Hawaiian's equipment covers all the basics and provides a decent experience, but it doesn't offer any exceptional features.

Ability to watch: Fine
Hawaiian Telcom equipment is pretty standard. You’ll pay around $9 per month for every cable box you rent. It also offers the usual selection of TV apps (for watching content and managing your DVR on the go), TV Everywhere support (for streaming your favorite shows wherever you are), and on-demand programming.

Ability to record: Fine
The DVR is fairly average—you can watch and record up to six shows at once, and then manage your recordings online or on your smartphone with an app. Unfortunately, it can only store up to 130 hours of HD content, which is far less than the best DVRs on the market.

Ability to find: Good
Hawaiian Telcom doesn’t have a voice remote to help you find your shows, but otherwise the interface is pretty good. You can sort your recorded shows by date, by channel, or alphabetically, for example. Parental controls are easy to set up and you can block content by channel or rating.

Features and equipment may vary based on package. Visit

Hawaiian Telcom's website

or call 1-844-716-2785 for more information.

Usability and features

4.0

Easy parental controls and delightful details, but no DVR

Peacock makes watching and finding content a wonderful experience. You can’t DVR anything, but with so much on-demand content, we didn’t feel much need to anyway.

Ability to watch: Great
Peacock delivers a solid watching experience in both its app and browser versions. Something Peacock TV does really well is let you jump between devices in the middle of watching a show. It easily picked up where we left off when we switched from a computer to the phone app to TV and back again, whether we were watching live or on-demand content. For some streaming services, (we’re looking at you, Sling TV) switching devices mid-stream can get glitchy fast. So well done, Peacock!

In other ways, Peacock wasn’t as easy as some of the other live TV streaming services we tested, especially on our phones. We were bummed that we couldn’t multitask: there was no mini video we could watch while firing off an email or answering a text.

Ability to record: Fine
No matter which Peacock plan you get, you’ll never be able to record live shows. There’s no DVR capability, but we’re not sure you’d need it. Most of the content we wanted to record was available on-demand anyway (except for live sporting events). And if you spring for Peacock Premium Plus (the highest-cost plan), you can download on-demand shows to watch offline later. We’d probably skip the upgrade, though. We liked the idea for long flights or keeping the kiddos entertained at the car wash, but we didn’t find a ton more uses for this pared-back feature.

Ability to find: Great
Peacock makes it pretty easy to find the shows you want. Its interface is intuitive and it easily tracks where you left off, even when switching between devices. Parental controls are also super easy and effective. Just create a kids profile for quick access to only children's shows. You can also set up a PIN to keep the little ones restricted to these kid-friendly profiles. As a bonus, parents’ profiles won’t be bogged down with Curious George or Blippi episodes. (Although we’d probably keep a kids profile around just for all the Dreamworks movies.)

There are a few ways Peacock could improve its usability though. For starters, the app made us browse shows and channels in portrait mode, then flipped us to landscape mode to watch, which was annoying. Additionally, there’s no “back” button on the app, so if you get a few clicks into browsing for on-demand shows, you have to hit the Home button and start all over if you want to back out. (If you’re using a browser, you can hit its back button.)

There’s a “back” button on the live TV side of things, but, oddly, it doesn’t take you back a step. Instead, it brings up the channel guide on the bottom half of the screen while your show keeps playing. We liked being able to browse while catching up on the news, but it was confusing at first.

The only real gripe we had about using Peacock TV on a browser was that a lot of the descriptive text (like the channel guide and show descriptions) disappeared faster than we could read it, which meant we had to keep moving the mouse to get it back. It was a minor annoyance, but we’d love to see this fixed in the future. We’re not all speed readers, Liz Lemon.

Ability to share: Great

You can make up to six profiles on Peacock, which is a decent amount, and making new profiles is super easy. Beyond the basics, Peacock has some fun extras that delighted us. We loved picking profile avatars using headshots of our favorite NBC characters (hello Ron Swanson!).

We also confirmed that you can stream only three devices at once on Peacock. When you try to add the fourth, you’re alerted (by the adorable Puss in Boots from Shrek giving you those big, precious eyes in apology). You don’t have to worry about kicking anyone else off their show—but you can’t choose to either. You’ll have to kick them off the old-fashioned way, with a text, phone call, or shout down the hall.

Usability and features

4.5

Unlimited DVR and up to six Google profiles per subscription

YouTube TV comes with everything you expect from a live TV service: easy channel surfing via the Live option, video on-demand (VOD) and DVR in the Library, and access to live sports, events, and shows from the Home tab. Its English-language monthly subscription offers more than 100 channels. If you want content in Spanish only, your monthly price is less than half of the English-language price.

Ability to watch: Excellent
YouTube TV doesn’t come with an option for a dedicated remote, but you can buy a Chromecast with Google TV for about a third of the price of the DIRECTV STREAM box if you want a voice remote. If you spring for the 4K Plus add-on, you get unlimited streams at home and three away from home. If you have a device compatible with Dolby 5.1 surround sound, it will work nicely with YouTube TV.

We were less satisfied with the ads—you’ll see a lot of them on YouTube TV, and they’re quite noticeable if you’re switching from on-demand streaming apps like Netflix, HBO Max, or Amazon's Prime Video. You can fast forward through ads on your DVR content, and some shows don’t have any ads on the DVR version.

When you watch live, you get the same ads the channels show over the air. A few times in our tests, we even saw ad visuals on the screen hyper-imposed on top of what we were trying to watch. It wasn’t a dealbreaker, but it took us out of the viewing experience. You will need broadband internet to enjoy YouTube TV, but streaming a show or game in 4K requires only about 20 Mbps of bandwidth at any given time, so you don’t need to worry about paying for the fastest possible internet speeds.

Ability to record: Excellent
YouTube TV comes with unlimited cloud DVR, and your recordings are saved for nine months. You can pause, rewind, and fast forward on most (but not all) DVR recordings, and it’s pretty simple to add them to your library. Curiously, adding any episode means you’ll record every future episode of that program, even reruns. It’s not a huge deal, but it does mean your library can feel bloated in a hurry.

There were a few standout features, too. We loved the sports highlights and how you can watch only key plays until you catch up to the live broadcast, hide scores of games you haven’t watched, or watch in Fantasy Football or Stats mode.

January 2023 updates to the interface made navigating the library a little easier, and we look forward to more promised improvements.

Ability to find: Great
YouTube TV is owned by search giant Google, and it shows. Finding specific programs, channels, and even recommendations from a browser was a delight. In fact, logging in on a browser is the best way to rearrange your Live guide for channel surfing, and it’s the best way to manage your account. The desktop app and mobile app felt familiar and easy to use, but we were annoyed that we couldn’t turn the volume up very high.

The experience on the Samsung smart TV we tested wasn’t quite as seamless. To get to YouTube TV, you have to open the regular YouTube app and find the YouTube TV button at the bottom left. Once we were in, there was a nice option to verify the account on a smartphone rather than typing your secure password with the remote. We didn’t love the pause and rewind functionality on the smart TV, and we once had to turn everything off and restart because the screen went black.

We also tested YouTube TV on an Apple TV, and it worked pretty well. It wasn’t hidden within the regular YouTube app, which was nice, and controls worked better. The app experience was even better when we tested on the Chromecast with Google TV. The remote was small but easy to use, and the voice functionality was fantastic. Unfortunately, the button labeled YouTube on the remote goes to the regular YouTube app, not YouTube TV.

Ability to share: Great
One YouTube TV subscription comes with six seats, so you and up to five members of your family can have their own private Google profile. With the basic subscription, you can watch up to three simultaneous streams at once, or you can get unlimited streams at home with the Unlimited add-on for about $10 per month.

If we had a magic wand and could improve any feature of YouTube TV, it would be parental controls. If you’re an adult sharing the subscription with other adults, it’s nice that profiles are 100% private—that means other accounts can’t see your DVR, your watch history, or your search history. But if you’re a parent, it’s a little problematic. There is a setting that prevents particular devices from viewing anything beyond TV-G or PG, but it doesn’t apply to accounts (just devices), and it’s not password-protected. Using the Family Link controls may give you more options, but most of those seem to be for regular YouTube and YouTube Kids, not YouTube TV.

Customer experience

4.0

Better customer experience than most providers

Hawaiian Telcom customers seem pretty happy with their service. The website has a great support section with lots of troubleshooting help, and live chat and 24-hour phone help are also available. We don’t love how many equipment fees aren’t included in advertised prices, but at least they show up before you enter your payment details.

Installation itself is pretty standard, and the process is relatively straightforward. There’s a one-time activation fee of $34.99, but you may be able to waive it by activating online.

Visit Hawaiian Telcom's website

or call 1-844-716-2785 for more information on contracts and money-back guarantees.

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Customer experience

3.0

Peacock delivers a great overall experience, but if you need help, it’s hard to find

Peacock’s website is easy to navigate and it’s super easy to see right on the home page exactly how much a subscription will cost you. It also has a well-organized help page, though you’ll have to scroll to the website’s footer to find your way there. You can ask the chat bot for help, but to get more personalized service, you have to sign into your account.

Unfortunately, getting a live person to help isn’t as easy. There’s no phone number displayed, and the “Get in Touch” button just takes you to more self-help articles. To speak with an actual person via chat, you have to click into a help article, then click “No” to answer the question “Was this article helpful," and answer a feedback survey. Ugh.

That said, we had little genuine reason to seek out customer service because everything worked well, checkout was simple and transparent, and it was easy to cancel.

Visit Peacock TV's website

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Customer experience

5.0

Straightforward and accessible for tech-savvy users

If you’re accustomed to shopping online and familiar with how streaming services work, YouTube TV is very easy to use. The interface is fairly easy to navigate and there’s just one package rather than multiple tiers to choose from. However, add-on pricing can be a little hard to track down.

Fortunately, you can get a 21-day free trial of YouTube TV if you’re a new user, and most of the add-ons also have free trials. If you’re not 100% pleased, we love that everything is surprisingly easy to cancel. Reactivation is also a breeze—YouTube TV saves all your info forever, and even saves your DVR recordings for 21 days after you pull the plug.

YouTube TV is so easy to use, most users won’t miss out on a customer service telephone line or a live chat experience, but it’s worth noting that those channels are not available.

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Hawaiian Telcom

0.0

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1 Star

Peacock TV

0.0

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YouTube TV

4.4

(38)

5 Star

50%

4 Star

42%

3 Star

2 Star

1 Star

Eddie from Macon , GA

YouTube TV Customer for Less than a year

Reviewed on: 8/21/2022

It has been very easy to use. I lo e the unlimited dvr storage. It has awesome customer service

Tomfrom Brookfield, IL

YouTube TV Customer for 1+ years

Reviewed on: 7/30/2022

too pricey for the amount of programs. sports stations are ok. trying to record is way too difficult

Jimfrom Rosemount, MN

YouTube TV Customer for 4+ years

Reviewed on: 6/27/2022

They provide decent programming. My main complaint is that they cannot come to an agreement with Sinclair Broadcasting to broadcast Twins games. I would leave them in a minute if another service provided local sports.

Davidfrom Brooklyn , NY

YouTube TV Customer for 1+ years

Reviewed on: 6/20/2022

My overall experience is okay. It'ss so easy to listen to music and watch movies you typically can't watch on YouTube

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Endnotes and sources

(1) "Huddle up football fans, the NFL Sunday Ticket presale kicks off today,” NFL. Accessed 12 April 2023.(2) "YouTube TV abruptly drops MLB Network as spring training approaches," The Verge. Accessed 3 February 2023.(3) "Most-Watched Television Networks: Ranking 2021’s Winners and Losers,” Variety. Retrieved Sept. 6, 2022.As an Amazon Associate, Switchful.com may earn commissions from qualifying purchases.