TDS disclaimers

High-Speed Internet

Availability varies and speeds shown may not be available at all service addresses. Certain speeds are only offered in areas served by TDS Fiber. Speed ranges shown are expressed as "up to" to represent network capabilities between customer location and the TDS network. Most customers can expect to receive a stable speed within the range of the product purchased as allowed by the quality and capability of the connection; however, actual speeds experienced by customers vary and are not guaranteed. Some customers may receive lower than the indicated speed range. Speeds vary due to factors, including but not limited to: distance from switching locations, network equipment, delivery technology, and external/internal network conditions. Speed tests may produce inconsistent results due to various factors, including the speed test program or website used, the number of devices connected to the customer's modem, and whether the speed test is conducted over Wi-Fi. Wi-Fi. Customers that are not receiving the indicated speeds may cancel their service or downgrade to a lower-speed service without any termination or switching charges. Otherwise, a $15 service charge will apply to existing customers who switch plans without increasing speed or adding qualifying service. Additional equipment may be required and charges may apply. No Data Caps - not available in all areas. In order to maximize Internet speeds above 100Mbps, a gigabit wired Network Interface Card (NIC) and/or a more advanced wireless NIC, preferably 802.11ac or higher is needed. A $49.95 tech visit fee may apply. Tech visit fee waiver available to qualifying customers.

In order to maximize Internet speeds above 100Mbps, a gigabit wired Network Interface Card (NIC) and/or a more advanced wireless NIC, preferably 802.11ac or higher is needed.

Hacker Alert availability varies. Requires TDS High-Speed Internet service and IE 7+, Firefox 2+, Safari 2+, or Opera 9+. For complete functionality (including threat removal steps), user must run Windows XP or later on a PC. If you run an older operating system, use a MAC, or access the system through a non-computer device, only detection and notification services are provided Notifications require a valid email address and/or mobile phone number for SMS notifications. Standard messaging rates may apply. Users must adhere to the terms and conditions of the service located at: https://hackeralert.tds.net/license.

TDS identity theft protection services are provided by Experian IdentityWorksSM. A 12-month commitment is required. $50 Early Termination Fees apply. Product is subject to the TDS privacy policy (www.tdstelecom.com/privacy) and Experian Terms of service (www.ExperianIDWorks.com/terms).

TDS Backup Online, provided by Radialpoint Safecare Inc., is available to current TDS High-Speed Internet customers. Content cannot be transferred to another account. In the event customer cancels service, they have 90 days to manually retrieve their data. After 90 days access will be denied. Delinquent accounts may lose the ability to access uploaded content and content on storage servers may be deleted. TDS is not responsible for any loss of data or content stored. TDS Backup Online is subject to the terms of TDS' privacy policy at www.tdstelecom.com/privacy, TDS' Terms of Service Policy, TDS' Accessible Use Policy, Radialpoint end user license agreement at http://www.radialpoint.com/eula, and Radialpoint privacy policy at http://www.radialpoint.com/eula. Data transfers may be subject to limitations, per policies listed.

TDS Internet Security does not affect Internet connection speeds. Basic subscription includes 3 licenses to cover 3 PCs. Other anti-virus software must be removed from your computer before installing TDS Internet Security. Not compatible with mobile devices.

Remote PC Support

Subscription service is billed monthly. Requires 12-month commitment. $50 Early Termination Fee applies. Home visits are not offered as part of the service. All troubleshooting of PCs, mobile devices, and home-network components is done over the phone, chat, or remote Internet session. TDS does not guarantee Remote PC Support can solve all problems. Remote PC Support services are subject to the Remote PC Support Terms of Service at tdstelecom.com/policies/terms-of-service.html.

TDS Wi-Fi+: Wi-Fi+ service includes base station and one (1) Beacon. Additional Beacon(s) are available for an additional monthly fee. All troubleshooting of PCs, mobile devices, and home-network components is done over the phone, online chat, or remote Internet session. Home visits are not offered as part of this service. TDS does not guarantee Wi-Fi+ support can solve all problems. Other internet equipment may be required and normal fees apply. In-home installation fee of $49.95 applies when self-install is available. Handling fee may apply. Requires TDS Internet Service.

TDS Wi-Fi+ Security Pack: Includes Wi-Fi+, TDS Internet Security, and Remote PC Support. All previously paid monthly fees are NON-REFUNDABLE. TDS Wi-Fi+: Wi-Fi+ service includes base station and one (1) Beacon. Additional Beacon(s) are available for an additional monthly fee. Other internet equipment may be required and normal fees apply. In-home installation fee of $49.95 applies when self-install is available. Handling fee may apply. TDS Internet Security: does not affect Internet connection speeds. Subscriptions includes 10 licenses and covers PC, Android, and Mac. Other operating systems are not covered. Other anti-virus software must be removed from your device before installing TDS Internet Security. Not all product features are available on all device types. Remote PC Support: Home visits are not offered as part of the service. All troubleshooting of PCs, mobile devices, and home-network components is done over the phone, online chat, or remote Internet session. TDS does not guarantee Remote PC Support can solve all problems. Requires TDS Internet Service.

Delinquent accounts may lose service. Certain services not available in all areas. Price may vary by serving area and is subject to change without notice. Services subject to TDS Terms of Service, TDS Privacy Policy, and TDS Acceptable Use Policy. TDS Telecom®/TDS TV® are registered trademarks of Telephone and Data Systems, Inc. and licensed to TDS Telecommunications LLC. Copyright © 2020, TDS Telecommunications LLC, All Rights Reserved.

TDS TV Programming

All prices, packages and programming subject to change without notice. Some channels are not available in all areas. Sports programming is subject to in-market availability and blackouts. Customer is responsible for applicable video-on-demand and pay-per-view charges. Pay-Per-View (PPV): Customer can use parental controls to restrict programming or filter by rating. Event schedules subject to change. All events air on specified TV channel. PPV can only be ordered through the on-screen guide. Once ordered, a PPV event cannot be cancelled by remote control or TDS customer support. Customer will be billed regardless of whether an event was watched. PPV events have a specific start and end time so customers need to view the event in the timeframe purchased. Must be 18 or older to order adult programming. Professional standard installation is for new TDS TV customers only and includes set up of up to three set-top boxes and residential gateway. Other wiring, installation, and equipment charges may apply.

TDS Phone Service is for residential customers. Caller ID service requires a compatible phone or device. Long distance minutes are domestic for both Inter and IntraLATA. Minutes over the monthly allocation are billed at 10¢/min. Extended local calling minutes over the monthly allocation are billed at applicable rates. Certain services may not be available in all areas. A $7.50 service charge may apply to customers who switch plans after 35 days. One-time phone installation charges may apply for new customers.

Unlimited long distance is for residential voice service. Misuse (including auto-dialing, permanent call forwarding, three-way calling, and other non-residential uses) may result in immediate suspension, restriction, or service cancellation.

Domestic countries include the U.S., Canada, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, and Puerto Rico.