If you’re on the island of Oahu, we think Hawaiian Telcom is a solid choice for TV and internet service. It’s got a good channel selection, speedy internet, and Whole Home DVR service for a competitive price. We think most users should be satisfied.
That said, one thing to keep in mind is the stiff competition for TV service in Hawaii—both DISH and DIRECTV are direct competitors. Both of these services are likely to offer a better TV experience, although you’ll have to get your internet elsewhere.
Limited time offer for new Hawaiian Telcom TV subscribers. Promotional bundle price includes Basic TV, HD and up to 21 Mbps High-Speed Internet for 1 year. Monthly bundle promotion price will increase $10/mo after 12 months. 1 month free Premier Value Bundle limited time offer for new Hawaiian Telcom subscribers. Premier Value Bundle is an optional service. After 1st month of free Premier Value Bundle, valued at $14.99, the promotional price for Premier Value Bundle for the next 11 months (for a total 12-month promotional period) will be $8/month. Premier Value Bundle includes HT Safeguard 1-10 devices, Inside Wire Maintenance Plan, Whole Home WiFi, and Wireless Gateway Service Fee. Standard rates, including Wireless Gateway Service fee, apply after promotional periods. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Each additional TV requires a Set Top Box in order to receive TV service and will be charged a monthly fee. Equipment must be returned upon disconnection of service otherwise equipment return fee(s) will apply. Advertised price does not include Wireless Gateway Service Fee or one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com for details. © 2020 Hawaiian Telcom.
Limited time offer for new Hawaiian Telcom TV subscribers. Promotional bundle price includes Advantage TV, HD and up to 750 Mbps High-Speed Internet for 1 year. Monthly bundle promotion price will increase $10/mo after 12 months. 1 month free Premier Value Bundle limited time offer for new Hawaiian Telcom subscribers. Premier Value Bundle is an optional service. After 1st month of free Premier Value Bundle, valued at $14.99, the promotional price for Premier Value Bundle for the next 11 months (for a total 12-month promotional period) will be $8/month. Premier Value Bundle includes HT Safeguard 1-10 devices, Inside Wire Maintenance Plan, Whole Home WiFi, and Wireless Gateway Service Fee. Standard rates, including Wireless Gateway Service fee, apply after promotional periods. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Each additional TV requires a Set Top Box in order to receive TV service and will be charged a monthly fee. Equipment must be returned upon disconnection of service otherwise equipment return fee(s) will apply. Advertised price does not include Wireless Gateway Service Fee or one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com for details. © 2020 Hawaiian Telcom
Limited time offer for new Hawaiian Telcom TV subscribers. Promotional bundle price includes Advantage TV, HD and up to 1 Gbps High-Speed Internet for 1 year. Monthly bundle promotion price will increase $10/mo after 12 months. 1 month free Premier Value Bundle limited time offer for new Hawaiian Telcom subscribers. Premier Value Bundle is an optional service. After 1st month of free Premier Value Bundle, valued at $14.99, the promotional price for Premier Value Bundle for the next 11 months (for a total 12-month promotional period) will be $8/month. Premier Value Bundle includes HT Safeguard 1-10 devices, Inside Wire Maintenance Plan, Whole Home WiFi, and Wireless Gateway Service Fee. Standard rates, including Wireless Gateway Service fee, apply after promotional periods. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Each additional TV requires a Set Top Box in order to receive TV service and will be charged a monthly fee. Equipment must be returned upon disconnection of service otherwise equipment return fee(s) will apply. Advertised price does not include Wireless Gateway Service Fee or one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com for details. © 2020 Hawaiian Telcom
If you want to bundle with other services, you’re in luck. Hawaiian Telcom offers fiber internet service up to 1 Gbps, along with home phone. The prices are reasonable—you can get hundreds of channels and 500 Mbps internet for less than $100. In fact, we think this is the way to go if you’re going to get Hawaiian Telcom service.
If you’re switching to Hawaiian Telcom, the main thing to be aware of is that TV service is only available on Oahu—none of the other Hawaiian Islands. If you’re getting internet service, your home will also need to be wired for fiber, which may require a bit of installation.
Canceling Hawaiian Telcom service is pretty simple. There are no contracts or early termination fees. There is one catch, though: when you cancel, you’ll be billed an “equipment return fee” of $200 per set top box or other piece of equipment you’ve rented. This will be refunded if you return the equipment within 45 days. This is really only applicable to internet customers—TV-only consumers wouldn’t have a reason to have a wireless gateway.